Back Office Solutions

The smooth and efficient running of the back office can have a far reaching and profound affect on your business. Stream-lining systems and investing in technology that enables a higher volume and quality of work to be done can reap you great rewards.

Here at KnowledgeIT we are big believers in building systems that are tailored to meet the specific needs of a business. We believe that a modern business should have at its core, a management system that embraces the main business functions, carefully designed and implemented to ensure daily routines are conducted with as much speed and efficiency as possible.

It this part of the website we have presented just a few of the more common solutions found in the back office. Your back office will more than likely have its own special needs. Please call us to discuss your particular needs.

WORKPOD Management System

Developed by KnowledgeIT, WORKPOD is the ideal solution for trades people and is fast becoming our most popular solution.

WORKPOD provides rapid logging of jobs and quotes in the field via a ruggedised handheld unit with a backend web platform to manage invoicing and payment. For further information check out the WORKPOD website.

Customer Relationship Management

Customer Relationship Management or CRM is a very powerful business tool if applied and implemented in the right way. In the technology context, CRM refers to the hardware and software platforms you use to help manage the way your business relates to and deals with customers. Clearly a good CRM solution should embody the type of relationship your business wants to have with its customers.

CRM by itself is not everything, good training and the right staff are a necessity, but CRM can provide a structure that ensures customer's needs are addressed quickly and easily. If better customer service is what you need, then a CRM solution could well be the right way to get it.

Offsite Backup

Offsite backup provides that crucial protection you need to ensure your business data is safe. KnowledgeIT can provide automated offsite backup via our subsidiary business, iVault (click here to visit iVault). We can also advise on and formulate a backup strategy that fits your specific needs.

Web Based Accounting

Here at KnowledgeIT we have development a simple web based accounting package. This component forms the basis for building a complete, tailored management platform. Being a web based platform offers the greatest flexibility, allowing us to deliver highly distributed yet fully integrated solutions. This component is well suited to small businesses who are just starting out on their road to build an eCommerce platform or business that have an increasingly fragmented workforce as it allows for all kinds of remote and mobile connectivity options.

Inventory & Delivery Control

A common facet of most trading businesses is the management of stock. This often includes keeping track of stock levels at one of more warehouses, tracking and managing stock movements and tying this in with procurement and customer sales. As a business grows this is an area that can quickly get out of hand. The good news is that the right tools can greatly enhance this area of your business. KnowledgeIT can work with you to come up with a platform that matches your specific circumstances.

Tailored Management Solutions

The topics presented above are intended to highlight the sort of solutions KnowledgeIT has the expertise to develop. Clearly every business will have its own needs. At KnowledgeIT we are more than happy to accommodate your individual requirements. We like to encourage discussion and develop an understanding of how your business operates so we can work together to ensure you get the best possible solution.

Call us to discuss the possibilities for your business.